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DOH Updates its PMP System

In the summer of 2019, the Department of Health (DOH) signed a three-year extension contract with Appriss. Appriss is the operating system behind the Washington state Prescription Monitoring Program (PMP).  As a part of this contract extension, DOH determined that an upgrade to the newest platform, AWARxE, was required.


Over the past 8 months, DOH has planned and tested the system to prepare for an April 21, 2020 "go-live". DOH is excited to implement the Appriss AWARxE platform. The platform offers updated metrics, faster processing speeds for data entry and queries, and a 24/7 customer service helpdesk. This upgrade will help to ensure that our system and staff are maximizing both productivity and efficiency.


Over the last several weeks COVID-19 has had a growing impact on the healthcare system, across our state and the world. Despite this hurdle, the DOH is moving forward with the upgrade. The plan is to go live with the AWARxE system in exactly two weeks, on April 21. DOH believes this upgrade process will be relatively simple on the user's side and hope it does not create further issues for already taxed healthcare workers.


Please forward this message to all your members. Any current PMP users may have already seen an initial upgrade communication. They have been asked to log into RxSentry to make sure their account is up-to-date so it can migrate over to the new system. The second round of communications is going out to users today and will remind them to make sure their account is up to date.


If you have any questions about this change, please contact Washington State PMP at